Privacy Policy

Overview

Willow Direct Primary Care ("Willow DPC," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

When you use our website, we may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address provided through our contact form or during membership enrollment.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring websites.
• Device Information: Browser type, operating system, and device identifiers.

How We Use Your Information

• To respond to your inquiries and contact form submissions
• To process membership enrollments
• To send appointment reminders and practice communications
• To improve our website and services
• To comply with legal obligations

Protected Health Information (PHI)

As a healthcare provider, Willow DPC handles Protected Health Information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. PHI collected during patient visits, telehealth consultations, and medical communications is subject to our separate Notice of Privacy Practices, which is provided to all patients during enrollment.

This website Privacy Policy applies only to information collected through our website. It does not cover health information shared during the course of your medical care, which is governed by HIPAA and our Notice of Privacy Practices.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. These providers include our email delivery service and website hosting platform.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. If you are a patient, you also have rights under HIPAA regarding your Protected Health Information, as described in our Notice of Privacy Practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Willow Direct Primary Care
225 Dunbar Cave Rd. Suite B, Clarksville, TN 37043
Email: trina@anchorfulpractice.com
Phone: (615) 622-2919